Berlin and Halle (Saale)

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Director Global Operations  (f/m/d)

Twinner© Group is looking for a Director Global Operations (f/m/d) for customer facing operations (installation, support, maintenance, logistics, fulfilment) at the locations Berlin, Leipzig, Halle (Saale) or Budapest.
Twinner© is a deeply disruptive automotive startup. Twinner© produces Digital Twinns© of cars. The quality is truly game changing that decisions can be made without ever physically seeing the car. This includes trading, insuring, financing, inspecting, valuating and moving cars. Twinner© brings transparency and trust to automotive transactions. This changes the mechanics of the entire industry. We are widely recognized as a leading industry disruptor (e.g. by PriceWaterhouseCoopers, Digital Insurance Agenda, German TV Galileo (Pro7), Autobild).

Our clients include globally known brands from the automotive ecosystem like dealers, OEMs, marketplaces etc. We are operating in Europe and are expanding abroad. The Twinner© Group consists of over 150 team members in 5 offices (Halle/Saale, Leipzig, Berlin, Budapest, Paris). As in any modern technology company you will find an empowering, ambitious and dynamic work environment.

• Lead all customer facing operations in their entirety (installation, support, maintenance, logistics, fulfilment)
• Functional deliverables of your organization include
    o Field Engineering (installation, maintenance, on-site support, upgrades, training)
    o Project Management
    o Stock Management
    o Logistics
    o L1 + L2 support
    o Knowledge Management / FAQ
    o Digital client services (manual enrichment of machine results)
• Tightly interface with the CSO, CFO and CEO to set, measure and review goals for all included functions in alignment with  Twinner Group strategy and priorities
• Create a functional organization that complies with industrial SLAs (“minutes not hours”)
• Build and manage a global organization (currently EU + APAC)
• Constantly navigate between operational, tactical, and strategical exercises (‘Intrapreneur’)
• Steering of departmental P&L in accordance with Twinner Group financial budgets

• Executive track record with leading distributed teams that fulfil and service complex industrial products consisting of hardware and software (e.g. self-driving cars, robotics, industrial machinery)
• Experience in scaling organizations from growth into hypergrowth
• Balanced business, technical and processual skillset
• Relevant skills in running field organizations for industrial environments
• Native user of relevant business software (e.g. Office365, Atlassian)
• ‘Full Stack Intrapreneur’ - you can work both in the engine room and the board room
• English (fluent), German (optional), Hungarian (optional)

• Co-create the future of a fast growing and truly disruptive startup
• Modern and empowering work environment with personal freedom, along with a highly motivated and skilled team
• International colleagues, clients and partners
• Further development of personal skills and professional knowledge
• Competitive salary
• Well-funded company with long term vision

We welcome all genders, sexes, religions, cultures and ages.

Have we sparked your interest? We would love to hear from you soon! Please send us your CV and references via email, xing or Linkedin. You have questions? Do not hesitate to get in touch with us.

Annett Schmidt
Senior Recruiting Executive Manager
Phone: +49 172 6330 513

Führungskraft, Engineering, Projektmanagement, Automotive, Entwicklung, Maintenance, Operations, Prozessmanagement, Logistik, Globale Organisation,, Empfehlungsbund