Berlin, Halle (Saale), and Leipzig

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Twinner© Group is offering a challenging and pivotal position as the Manager for our global Field Tech team. Our base is in Halle/Leipzig, but this role can also be done remotely.

Twinner© is an international, deeply disruptive automotive startup. Twinner© produces digital Twinns© of cars of such excellent quality that automotive transactions can be made easily without ever physically seeing a car. This includes trading, insuring, financing, inspecting, valuating and moving cars. Twinner© brings sustainably transparency and trust to automotive transactions and consequently changes the mechanics of an entire industry. We are widely recognized as a leading industry disruptor (e.g. by PriceWaterhouseCoopers, Digital Insurance Agenda, German TV “Galileo” (Pro7), Autobild).

Our clients include globally known brands from the automotive ecosystem (i.e. dealers, marketplaces, OEMs). We are operating in Europe and are expanding abroad. The Twinner© Group consists of over 150 team members in four offices (headquarter Halle/Saale, Leipzig, Berlin, Budapest). As in any modern technology company you will find an empowering, ambitious and dynamic work environment. This role will report into the Head of Operations.

Responsibilities

  • Build and manage a team of international field tech and maintenance experts as well as external service providers, including planning of team schedules and maintenance tasks

  • Managing team performance in our field tech operations across different markets and inspire and develop your team and enable them to grow in their skills and careers

  • Empower the team to work independently while performing installations, preventative maintenance, on-site service and troubleshooting

  • Develop strategies to build a global, effective and efficient field tech team with 24/7 availability

  • Track and insure that all service is performed within specific contractual SLAs

  • Define and track typical maintenance key performance indicators and help to make strategic decisions to constantly maintain service levels

  • Designing, evaluating and aligning processes across markets and help to implement new tools and responsibilities to our existing service structures

  • Build and maintain a knowledge base of issues and solutions

  • Deep involvement in root cause analysis and solution development for problems at our Twinnner Spaces

  • Work closely with Product orientated teams to assist in developing, testing and validating updated software and hardware

Requirements

  • Several years of relevant work experience as a Team lead/Maintenance Engineer, ideally in a B2B and international environment

  • Engineering degree (Mechanical, Electrical or equivalent)

  • Understanding of systemic relationships, process flows, dependencies and effects

  • Effective, clear and concise verbal and written communication skills

  • Comfortable and flexible working in a fast-paced environment

  • Results-driven, self-motivated and able to inspire others

  • High degree of intellectual curiosity and self-confidence

  • Strong analytical skills combined with a customer centric focus

  • Willingness to travel internationally (>50%)

  • Fluent English skills, German is a plus

Benefits

  • Co-create the future of a fast growing and truly disruptive startup

  • Modern and empowering work environment with personal freedom, along with a highly motivated and skilled team

  • International colleagues, clients and partners

  • Competitive salary

  • Further development of personal skills and professional knowledge

  • Well-funded company with a long-term vision

  • We welcome all genders, sexes, religions, cultures and ages

Have we sparked your interest? We would love to hear from you soon! Please send us your CV and references via email, xing or Linkedin. You have questions? Do not hesitate to get in touch with us.

Contact

Annett Schmidt

Senior Executive Recruiting Manager

Email: jobs@twinner.com

Phone: +49 172 6330 513

www.twinner.com

Automotive, Hardware, Mechatroniker, Elektroniker, Entwicklung, Embedded, Konstruktion, Servicetechniker, Industriemechaniker, Automatisierungstechnik, MINTsax.de, Empfehlungsbund